“The wound is the place where the light can enter” ~ Rumi

There are moments in life when everything feels fragile; when sadness lingers, anxiety hums beneath the surface or the weight of past experiences feels too heavy to carry alone. You may be grieving someone you love, mourning the loss of a relationship, navigating life changes or simply feeling disconnected from yourself. Sometimes the ache has a name such as anxiety, depression, trauma, grief or loss, but other times it’s a quiet sense that something inside has dimmed.Therapy can be a gentle invitation to let a little light in. It’s a space to pause, breathe and begin to explore what has been too painful or overwhelming to face on your own. In the soft light of understanding and compassion, the parts of you that have been hidden or are hurting, can start to be seen and held with care.Healing isn’t about forgetting what’s happened or forcing change; it’s about allowing light to reach the places that have been in the shadows, and learning, slowly, to live alongside your experiences with greater ease and tenderness.Even in the darkest times, there is still light waiting to find its way in - softly, patiently, and in its own time.

Nicola Fiveash | Prof.Dip.Psy.C | MNCPS (Acc.)

---

I’m Nicola, an Integrative Psychotherapeutic Counsellor offering online therapy to adults and young people across the UK. I provide a calm, compassionate space for anyone struggling with emotional distress, relationship difficulties, low mood, anxiety, or a general sense of feeling lost or overwhelmed.My approach is gentle and rooted in the understanding that healing is not linear. It’s a deeply personal journey that unfolds in its own time and in its own unique way.
You may be navigating life changes, coping with stress or burnout, facing challenges in relationships, or carrying the effects of past experiences. Whatever brings you here, I offer a safe and supportive space where all of your emotions are welcome.I work integratively, drawing on a range of therapeutic approaches to meet your individual needs. My practice is trauma-informed and neurodiversity-affirming, with an emphasis on safety, autonomy, and respect for the many ways people experience and make sense of the world.At the heart of my work is the belief that being truly heard; with empathy, warmth, and without judgment, can be a powerful catalyst for healing and self-understanding.In our work together, I won’t offer quick fixes or advice. Instead, I’ll walk alongside you, holding space for reflection, growth, and change at your own pace.If this resonates with you, it would be an honour to support you.

• Get in touch

Initial Consultation - Free (30 minutes)
An introductory call, where we have a chance to talk about what you’re going through and see if working together feels like a good fit - no pressure, no obligation.

• Book a consultation

Online Therapy sessions - £50 (50 minutes)
Sessions are held remotely via online video call.

• Learn more

Online Counselling

Here’s how it works:
• Before your session, I’ll email you a secure video link.
• When you’re ready, simply click the link - it will open in your browser on a mobile, tablet or computer.
• You’ll be asked to enter your first name, then click ‘Check In’.
• You’ll be taken to a virtual waiting room, I’ll be notified that you’ve arrived and will begin the session shortly.Tips for a Smooth Session:
• Choose a quiet, private space where you feel safe and comfortable, feel free to bring a drink to your session.
• If possible, use headphones to improve sound quality and maintain privacy.
• Make sure your device is fully charged and has a working camera, microphone and a reliable internet connection.
• If you have any trouble connecting, don’t worry - just get in touch with me via text, phone, or email and we’ll sort it out together.

Terms & Conditions

Welcome to Therapy GLT Online's website. By using this website, you agree to the following terms and conditions. If you do not agree, please do not use this site.

1. Information Only
The content provided on this website is for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. If you are in crisis or need urgent mental health support, please contact emergency services or a qualified crisis helpline in your area.

2. Therapeutic Services
I provide therapeutic services to clients dealing with grief, loss, trauma and related emotional challenges. All services are subject to availability and suitability based on initial consultation.Entering into therapy is a mutual agreement that will be discussed and confirmed prior to starting sessions.

3. Client Responsibility
By engaging with this website or booking a session, you acknowledge that therapy is a collaborative process and that progress may vary. You remain responsible for your decisions, actions and well-being throughout the process.

4. Fees
Counselling sessions are charged at £50 per 50-minute individual online session. Payment is kindly requested in advance to secure your appointment.

5. Booking and Cancellation
An Initial consultation can be booked directly via the Contact page. If you decide to commence therapy, ongoing weekly sessions can then be mutually agreed. Cancellations require 48 hours’ notice. Missed sessions or late cancellations will be charged in full, unless otherwise agreed.

6. Privacy and Confidentiality
All personal information submitted through this website (e.g. contact or booking forms) is handled with confidentiality and in compliance with applicable data protection laws (such as GDPR).
Please refer to the Privacy Policy for more details on how your data is used and protected.

7. Intellectual Property
All content on this website, including text, branding and resources, is the property of Therapy GLT Online, unless otherwise stated. Reproduction or redistribution is prohibited without prior written consent.

9. Limitation of Liability
While I strive to ensure accurate and helpful information, I make no guarantees regarding the outcomes of therapy. I am not liable for any loss or damage resulting from the use of this website or services provided.

10. Changes to These Terms
These terms may be updated at any time. It is your responsibility to check this page periodically for updates. Continued use of the site after changes constitutes acceptance.

Contact
If you have any questions about these terms and conditions, please contact Enquiries

Last updated: October 2025

Privacy Notice

What Information is Collected
To ensure safe and effective practice, I may need to collect and securely store some personal information. This may include:
• Your name, address, phone number, and email address
• Emergency contact details
• Date of birth
• GP information
• Relevant medical or mental health history
• Brief and factual notes from our sessions
• Records of communication (e.g., emails, messages, scheduling details)

Why your Data is Collected
I use this data to:
• Provide safe, effective counselling services
• Contact you about sessions or changes
• Fulfil my legal, ethical, and professional responsibilities
• Keep appropriate records in line with my insurer and professional body requirements

Lawful Basis for Processing
Under the UK GDPR, the lawful bases I rely on are:
• Contract – to deliver counselling services you have requested
• Legitimate interests – to manage my practice responsibly
• Consent – for specific uses, such as sending resources
• Vital interests / Legal obligation – if I am required to break confidentiality due to serious risk or legal duty

Confidentiality & Supervision
Our work together is confidential. I regularly discuss my work with a qualified clinical supervisor to ensure good practice. These discussions are anonymised—your identity is not revealed.Confidentiality may be broken if:
• There is risk of serious harm to you or someone else
• I am legally obliged to disclose information (e.g. terrorism, drug trafficking, safeguarding)I will always aim to speak to you first, if this becomes necessary.

Online Counselling
Sessions take place by video call.
• I take all reasonable steps to protect your privacy when using technology.
• You are responsible for ensuring you’re in a private space where you won’t be interrupted or overheard.
• No platform is completely secure. By working with me online you accept the potential risks (e.g. call interception, internet failures).
• If we are disconnected during a session, I will attempt to reconnect or follow up via email or phone.I only work with clients based in the United Kingdom.

How I Store Your Data
• Paper notes (if used) are kept in a locked, secure location.
• Digital records (e.g. emails, notes, calendar entries) are stored on encrypted, password-protected devices.
• Data is retained for 7 years after therapy ends, as required by my insurer. It will then securely deleted or destroyed.

Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request corrections or deletions
• Withdraw consent (where applicable)
• Object to or restrict processing
• Lodge a complaint with the ICO (www.ico.org.uk)

Third Parties
I do not share your data with any third parties for marketing purposes. I may use trusted services for scheduling, email, or video calls, all of which are expected to be GDPR-compliant. I will never sell your data.

Contact
If you have any questions or concerns about how your data is handled, please contact EnquiriesICO Registration Number: ZB964873

HelpLines

(For urgent medical attention or when there is a risk to life, please call 999)